Informativa sui rimborsi

 

We offer Money-Back Guarantee if the item you received is defective, damaged or if you receive the wrong item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right or refund the order.

Please contact us immediately if you want to change the size, the colour or the product. We will send you the new product at our costs (free shipping) if you have spent more than CHF 49.

Please contact us immediately if you just want to return the product, we will give you a voucher in exchange. Our return policy does not provide for a refund in cash or the cancellation of an issued invoice unless the item is defective or damaged.

Please note that we cannot accept returns of items that have been worn or washed. 

You have 30 days from the date of receipt of the package to return your order. 

To start a return, you can contact us at support@lillabam.ch. The return address is: Lillabam GmbH, Via al Lago 38, 6918 Lugano.